Not happy with your order? You can return it within 14 days. Just send us an email first, we'll sort it out together.

Right of withdrawal

In line with EU consumer law, you may cancel your order without giving any reason within 14 days after you (or someone you designate) received the goods.

How to return an item

1. Email us at stephen@rockerill.com within 14 days of delivery, with your order number and the item(s) you want to return.
2. We reply with the return address and instructions.
3. Send the item(s) back within 14 days of your email, well packed, in their original condition.

Condition of returned items

Records, CDs, tapes and merchandise must be returned unused and complete, in their original packaging. Sealed records, CDs and tapes must still be sealed: under EU law, the right of withdrawal does not apply to sealed audio recordings that were unsealed after delivery.

Return shipping costs

If you change your mind, the return shipping costs are paid by you. If the item arrived damaged, is faulty or is not what you ordered, we cover the return costs and send you a replacement or a full refund, as you prefer. There is no restocking fee.

Exchanges

Prefer another format or another record? Exchanges are possible under the same conditions: email us within 14 days of delivery and we'll arrange it.

Refunds

Once your cancellation is accepted, we refund the item(s) and the original standard shipping costs within 14 days, using the same payment method you used (usually bank transfer). We may wait until we have received the returned item(s) before refunding.

Damaged, faulty or wrong items

Please check your parcel on arrival and email us at stephen@rockerill.com as soon as possible, ideally with a photo. Your products are also covered by the 2-year legal guarantee of conformity.

Contact

Rockerill Records
Rue de la Providence 136
6030 Marchienne-au-Pont, Belgium
stephen@rockerill.com

Last updated: 9 October 2026